Frequently Asked Questions
Everything you need to know about your CPAP equipment and supplies
Do I need a prescription to order from 1800CPAP.COM?
Yes, a valid prescription is required for CPAP machines, humidifiers, and complete mask systems as per FDA regulations. You can upload your prescription during checkout, email it to us, or have your doctor fax it directly.
How long does shipping take for my order?
Most orders placed before 3:00 PM EST are processed and shipped the same business day. Delivery times vary based on your location and the shipping method selected, typically ranging from 2 to 5 business days for standard shipping.
What is your return policy for CPAP masks?
We offer a 30-day mask guarantee on select products. If your mask doesn't fit correctly, you can return it for store credit. Please note that most opened medical equipment cannot be returned for a refund due to hygiene regulations unless it is defective.
Does 1800CPAP.COM accept health insurance?
We are an out-of-network provider and do not bill insurance companies directly. However, we provide detailed invoices with necessary HCPCS codes that you can submit to your insurance provider for potential reimbursement.
How do I know which CPAP mask size to choose?
We provide printable sizing guides on most product pages. We highly recommend using these guides before purchasing. If you are between sizes, many users find that the smaller size provides a better seal.
Are the products sold on your site genuine and new?
Absolutely. We only sell brand-new, authentic equipment from leading manufacturers like ResMed, Philips Respironics, and Fisher & Paykel. We do not sell used or refurbished equipment.